Introduction
At WRD Auto Glass Tools Inc., we take pride in the quality and durability of our auto glass removal systems and tools. We understand that your work depends on our products, and we’re committed to standing behind what we make. This warranty is designed to give you peace of mind, knowing that we’ve got your back if something goes wrong due to a defect in our manufacturing.
But let’s be real – tools are meant to be used, and how you use them matters. We’ve created this policy to be fair to you, our valued customer, while also protecting ourselves from situations where our tools might be pushed beyond their limits or used in ways they weren’t designed for.
We’re not looking to make things difficult. We simply want to ensure that when you need support, we can provide it efficiently and effectively. So please, take a few minutes to read through this policy. It’ll help you understand what’s covered, what’s not, and how to get help if you need it.
Remember, we’re here to help you succeed in your work. If you ever have questions or concerns, don’t hesitate to reach out.
Comprehensive Warranty Policy
1. Coverage
1.1 This Limited Warranty applies exclusively to physical goods purchased directly from WRD Auto Glass Tools Inc. or our authorized distributors (hereinafter referred to as “Products”).
1.2 The warranty covers defects in material and workmanship under normal use and maintenance during the Warranty Period.
1.3 “Normal use and maintenance” is defined as usage in accordance with the official instructions provided with each Product and for the intended purpose of auto glass removal and installation.
2. Warranty Period
2.1 The Warranty Period for all Products is one (1) year from the date of purchase.
2.2 Proof of purchase in the form of a dated receipt or invoice from WRD Auto Glass Tools Inc. or an authorized distributor is required for all warranty claims.
3. Remedy
3.1 During the Warranty Period, WRD Auto Glass Tools Inc. will, at its discretion, repair or replace any Product or part thereof that proves defective due to improper material or workmanship.
3.2 Repaired or replaced Products or parts will be warranted for the remainder of the original Warranty Period or for three (3) months from the date of repair or replacement, whichever is longer.
4. Exclusions
This Limited Warranty does not cover:
4.1 Damage resulting from use with incompatible line or tools not manufactured or approved by WRD Auto Glass Tools Inc.
4.2 Damage caused by over-spooling the spindle or exceeding the tool’s specified capacity.
4.3 Failures or damage resulting from misuse, abuse, negligence, normal wear and tear, improper maintenance, or failure to follow the provided usage instructions.
4.4 Cosmetic damage, including scratches, dents, or other surface imperfections, unless such damage impairs the function of the Product.
4.5 Damage caused by accidents, acts of nature, or other events beyond the control of WRD Auto Glass Tools Inc.
4.6 Products that have been modified or altered in any way without the express written consent of WRD Auto Glass Tools Inc.
4.7 Damage or defects caused by repairs or service not performed by WRD Auto Glass Tools Inc. or its authorized representatives.
5. Claim Process
5.1 To initiate a warranty claim, the customer must:
a) Contact WRD Auto Glass Tools Inc. via the warranty service request form on our website (www.wrdglasstools.com/warranty-service-request) or by email at [email protected].
b) Provide a detailed description of the issue, including photos or videos where applicable.
c) Provide proof of purchase.
5.2 WRD Auto Glass Tools Inc. will evaluate the claim and respond within five (5) business days with further instructions, which may include returning the Product for inspection.
5.3 If a return is deemed necessary, the customer is responsible for securely packaging the Product to prevent further damage during shipping.
5.4 WRD Auto Glass Tools Inc. will cover the cost of return shipping for valid warranty claims. The customer is responsible for shipping costs for claims determined to be outside of warranty coverage.
6. Limitations
6.1 This warranty is limited to two (2) claims per Product during the Warranty Period.
6.2 WRD Auto Glass Tools Inc. reserves the right to deny claims if there is evidence of policy abuse or fraudulent activity.
6.3 This warranty is non-transferable and applies only to the original purchaser of the Product.
7. Disclaimer
7.1 THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
7.2 WRD AUTO GLASS TOOLS INC.’S SOLE OBLIGATION UNDER THIS WARRANTY IS TO REPAIR OR REPLACE THE PRODUCT AS DESCRIBED HEREIN. IN NO EVENT SHALL WRD AUTO GLASS TOOLS INC. BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
8. Legal Rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.
9. Contact Information
For warranty-related inquiries or to initiate a claim, please contact:
WRD Auto Glass Tools Inc.
Phone: +1 (778) 688 4697
Email: [email protected]
Website: www.wrdglasstools.com/warranty-service-request
By purchasing and using our Products, you acknowledge that you have read, understood, and agree to the terms of this warranty policy.